Grant Spoon

About Grant Spoon

Grant is a guest writer for blogs covering organizational culture, customer service, technology, and other business topics. He helps People Ink with their technology issues and new website

Wow customer service examples around town – AT&T

by Grant Spoon, People Ink. Occasionally I come across great customer service experiences that stand out as memorable. One that comes to mind is from an AT&T mobile store in Plano, Texas. Lots of companies provide good customer service. But creating a Wow customer experience generally requires more than just a “hello, how I can help you today”. This is not a story about all AT&T stores or it’s many avenues of customer service, it’s … Continue reading →