How did Jet Blue, win the J.D. Power award for highest customer satisfaction 9 years in a row? How did they build the right culture to revolutionize an industry? Jet Blue’s former EVP of People, Ann Rhoades, shows you how. This article contains excerpts from Chief Optimist Magazine. To read the full article online click here Chief Optimist. The article also features Ann in a video talking about innovation, adapting to change, and why it’s … Continue reading →
The above video gives you a taste of the culture Community Coffee Company is building and we think they are doing a great job. By Gayle Watson, People Ink. I recently had the opportunity to look back at the progress made by one of our clients, Community Coffee Company. They began their culture transformation in 2012 with the help of People Ink. At that time, Community Coffee Company reviewed their core Values and developed a … Continue reading →
Companies who are living their values and exemplifying the concept of a high performing people-centric culture deserve recognition. They serve as an example to model, learn from, and even envy. Today’s company focus in on technology company Infusionsoft “The company that culture built” At Peopleink, we are pleased to see Infusionsoft’s focus, from day one, on building an exemplary culture through lived values
Congratulations jet Blue on another customer service award. Below is a June 13th letter from David Barger of JetBlue Airways informing crew members of the eighth consecutive J.D. Powers award for highest customer satisfaction. JetBlue continues to astound. If your looking for an example of how organizational culture can drive performance & customer satisfaction, look at JetBlue Airways.
Can lava lamps and beanbags REALLY inspire innovation? This is a guest post by Kursty Groves of EnviableWorkPlace.com (visit their site to read more interesting articles on workplace culture, design, creativity) News travels fast when there’s a new cool office that’s been opened – especially when that office belongs to one of the most talked-about companies in the world: Google. With about a billion requests processed per day by the ubiquitous search machine, Google’s bid … Continue reading →
Congratulations to Juniper Networks for making the list of World’s Most Ethical Companies for 2011. We are very pleased that one of our former clients is being recognized among the top companies in the world. 🙂 What follows is a letter written to Ann Rhoades of People Ink from Gregory Pryor, vice president of leadership and organization effectiveness at Juniper Networks.