by Grant Spoon, People Ink. Occasionally I come across great customer service experiences that stand out as memorable. One that comes to mind is from an AT&T mobile store in Plano, Texas. Lots of companies provide good customer service. But creating a Wow customer experience generally requires more than just a “hello, how I can help you today”. This is not a story about all AT&T stores or it’s many avenues of customer service, it’s … Continue reading →
By Alexa Thompson. (Alexa writes for an online psychology resource providing prospective students and professionals with useful information about the study of psychology.) Employees give what they receive. Businesses understand what good customer service is but are sometimes disappointed when delivery of a product or service is combined with poor employee attitudes. Clearly customer service training and expertise is important in delivering a positive customer experience but how does the environment employees work in affect … Continue reading →
A great deal has been written about customer service. But in our experience,
transparency is the differentiating factor between good and great customer service companies.
Leaders who… make decisions based on what is “right” for the customer, above all other considerations, win customer loyalty in the long term leading to sustainable bottom-line results.