A Disciplined Approach to Renewing Our Company’s Core Values By Don Britton Founder and CEO, Network Alliance. (Reprinted with permission) These new core values guide my company’s team. They drive our mission to make IT simple and keep us focused on our vision to ensure that everyone we interact with is better off than they were before and that they love (or, at least, don’t hate) technology. The New Values… Go All the Way Be the Wingman Results through … Continue reading →
By Gayle Watson, People Ink. This is a question we are frequently asked. The short answer is, we need to make the business case and have a conversation about the value of culture. Not only is managing culture the right thing to do, it is good for business. Measurable Performance Outcomes Today CEOs have more content available than ever before about the measurable performance outcomes resulting from efforts focused on culture. Data shows the impact … Continue reading →
By Gayle Watson, People Ink. A great example of a leader who understands why a strong people culture is so important and how to go about building it. Dr. Williams shares the beginning of their journey in this video. It’s an exciting time to be at the UNT Health Science Center. Dr. Michael Williams, DO, MD, MBA and president of the University of North Texas Health Science Center (UNTHSC), knows the power of a values-based … Continue reading →
How did Jet Blue, win the J.D. Power award for highest customer satisfaction 9 years in a row? How did they build the right culture to revolutionize an industry? Jet Blue’s former EVP of People, Ann Rhoades, shows you how. This article contains excerpts from Chief Optimist Magazine. To read the full article online click here Chief Optimist. The article also features Ann in a video talking about innovation, adapting to change, and why it’s … Continue reading →
by Ann Rhoades, People Ink. One of People Ink’s Six Principles to Creating Culture is: You are on the Outside What You are on the Inside…No Debate! In other words, your customers’ experience will only be as good as your employees’ experience. Think about that. How many of you know what your employees’ experience is in your company? I’m also not talking about spending loads of money so that people can have a great time … Continue reading →
Does anyone think their business culture is a competitive advantage? If not, why not? We typically hear about organizational culture in Human Resources circles or in the news when big headlines hit. But without an understanding of exactly how culture affects people and ultimately performance it’s easy to lose track of why a leader or a company might want to invest time and energy in developing it. If working on a company culture didn’t actually … Continue reading →
A high-performing culture doesn’t just happen. It can’t be forced into being through willpower. But it can become an inevitability if you create the right environment to foster it. We have found that to move to a positive, performance-enhancing culture, leaders simply need to model the values and behaviors they want to see in employees and create systems to reinforce those behaviors. Yes, it is simple conceptually. You can change culture by design if you … Continue reading →
By Micah Solomon, a customer service speaker, customer service consultant, author and entrepreneur. His latest book is High-Tech, High-Touch Customer Service. A strong, consciously developed pro-customer (and pro-employee) company culture is a business advantage that will serve you for years—and inoculate you against competitive inroads. And unlike other business advantages, a strong company culture is almost entirely knockoff-proof. Why? Your competitors can be 100% relied on to not take the time to focus on the … Continue reading →
What’s really wrong at Yahoo? By Ann Rhoades Recently Yahoo announced that it was canceling employee work from home arrangements for all employees. The resulting criticism has been varied but certainly loudest from employees. Critics point out the downside to employees such as productivity losses, commuting headaches, child care costs, and other increased employee costs as reasons for their dismay. From an employee relations point of view this policy change has been a viewed negatively … Continue reading →
By Kyle Lagunas, guest writer. The Society for Human Resource Management (SHRM)/Globoforce Winter 2012 employee recognition survey reported that 90% of the 770 HR leaders surveyed identified culture management as an important or very important challenge for their organization. To help address this challenge, more companies are hiring culture leaders or adding responsibilities to existing roles within the company. But should this role fall on one person or or does it reside with everyone in an organization?
Instilling values requires more than writing on the wall. by Ann Rhoades Just by looking at the behavior of leaders, you can tell what the values of a company really are. And all too often, those lived values bear almost no resemblance to the stated values — those lofty statements painted on the walls or sanctified in a mission statement. Many leaders want to believe that all they need to do is proclaim a set … Continue reading →
Ann Rhoades’ Book on Organizational Culture becomes an Award Candidate Thanks to everyone who has purchased the book Built On Values-Creating an enviable culture that outperforms the competition by Ann Rhoades. People Ink has received positive feedback from business leaders, companies, and clients about the value and usefulness of the book. It is now a candidate for the 2011 800-CEO-READ Business Book Awards. Nominees for the the 2011 awards are posted here The winning books, … Continue reading →
Values Based Leadership and Cultures Based Upon Values is now apparently Hot. A recent online article by The Economist Magazine reports that Walmart is trying to instill a “Values-Based” organizational culture. Congratulations. If you need help please call us 🙂 “AS WALMART grew into the world’s largest retailer, its staff were subjected to a long list of dos and don’ts covering every aspect of their work. Now the firm has decided that its rules-based culture … Continue reading →
Gayle Watson, V.P. Of People Ink answers questions about employee engagement and organizational culture. Employee Engagement and Management Practices. Question: Lately I’ve been reading about employee engagement at work and strategies to help promote employee engagement. To me some employees seem more motivated about doing a good job and it’s not really a management issue. Do you think an engaged workforce is up to management or is it that some people are just more engaged … Continue reading →
If you look at the companies that have values based leadership, not only can you really predict what the behavior will be like when you interact with those organizations, but they also have strong leaders who live the values every day.Continue reading →
Ann Rhoades is featured on The Cranky Middle Manager Show. You can download the audio podcast or listen to it online. Useful and practical ideas on shaping your companies organizational culture. Below are the show notes of topics covered in the podcast:Continue reading →
Some leaders believe that all they need to do is proclaim a set of values and organizational culture will magically change, but that does nothing to retool the values that control actions on the front line. Changing those inherent values takes more effort and can’t be done by any leader or executives acting alone.Continue reading →
A great deal has been written about customer service. But in our experience,
transparency is the differentiating factor between good and great customer service companies.
Leaders who… make decisions based on what is “right” for the customer, above all other considerations, win customer loyalty in the long term leading to sustainable bottom-line results.
But it isn’t enough just to hire “A” players. You must continually exceed the expectations of your people and re-recruit them every day. Don’t make the mistake of failing to recognize or spend time with “A” players. Leaders often assume “A” players don’t require attention.Continue reading →