Creating Organizational Cultures based on values and performance
“Tom is unwavering in his commitment to patient safety and his ambition to take great leaps forward. He is effective in collaborating with diverse stakeholders to build vision, create alignment, and inspire action, while infusing humanism into healthcare operations”.
Gary Kaplan, CEO Virginia Mason Health System
News! Welcome to the Team
To ensure we continue to be the leader in supporting healthcare organization’s workplace cultures, we are pleased to announce the addition of two new highly experienced members to the People Ink Team.
Your Culture Impacts Performance, It’s that simple!
What is not so obvious is the process of actually building that ideal culture. The Peopleink model has been shown to be particularly effective in health care environments with some of our clients showing 99% patient sat scores.
Gain Real Traction
In the ever changing healthcare environment, increasingly focused on pay for performance, the values that employees utilize working together and providing care are critical to improving organization-wide performance.
Your initiatives can gain traction, and significant organization-wide performance improvement will be realized, when all employees and staff commit to a common set of values and behaviors that guide how decisions are to be made, work performed, and patient care and services are to be provided.
Tom Van Dawark brings a combination of governance, senior leadership, and consulting expertise to People Ink. Tom is past Board Chair at the Virginia Mason Medical System and now a Member of the Seattle Children’s Hospital Board Quality Committee. He is an experienced high reliability organization senior leader.
Franck Guilloteau has worked directly with all stakeholders in the healthcare value chain, including suppliers, providers, payers, government agencies, and patient advocates in both the for-profit and non-profit spaces. He consults on health systems engineering and focuses on value-based innovation development and Adoption.
Open the Discussion About Culture
Our healthcare experts can assist you with a detailed assessment of the strengths, challenges, and opportunities associated with your current culture. Consider discussing with your colleagues the brief self assessment below to start:
Are our values appropriate to our work and care environment?
Do we address inappropriate behaviors in a timely manner?
Are senior leaders seen as champions of culture change?
Do leaders, managers, and staff exemplify value expectations?
Are our employees talking about culture, values and behaviors?
What do our indicators, surveys, and feedback tell us about staff satisfaction?
“The PeoplePix Values Alignment interview tool is an invaluable resource to our hiring leaders. Over the last 15 months, since the opening of our hospital, we have experienced a 99% inpatient engagement outcome as measured by the Gallup Organization. PeoplePix assists us to identify and select aligned, engaged, and positive employees who in turn have positively affected patient engagement.”
Jesse Mock, Vice President & Administrator
Loma Linda University Heart & Surgical Hospital, Redlands, CA
“We opened a new hospital in which all of the employees were selected through the PeoplePix process. This new facility, now in its second year, has averaged the 99th percentile for patient satisfaction from the time it opened.This success owes much to the careful way in which those who serve there were selected. We are true believers in PeoplePix here“
Gerald Winslow,PhD Vice President for Mission and Culture
Loma Linda University Medical Center, Loma Linda, CA
“Of everything we are doing as an organization, the work with Tom has the potential to make the most difference to change our culture and make us a better healthcare system. It has been incredibly powerful for our organization.
Rob Allen, CEO, Sitka Community Hospital
“Our risk and harm occurrence reporting has increased four-fold now that our ’open and transparent’ value is more than words on the wall. When we can ‘see’ harm we can minimize reoccurrences. This is just one example of many performance improvements we have realized as a result of our partnership.
Leslie Haynes, Director Quality and Risk Management, South Peninsula Hospital