As PRES and founder of People Ink, Ann Rhoades provides the inspiration and strategic direction for creating values-centric cultures for our clients.
Ann has a respected reputation in the industry for her unique approach to creating customer-centric cultures and is a popular speaker on the subject of customer service and how to build strong high-performance organizational cultures.
Prior to founding People Ink Ann served as the Chief People Officer of Southwest Airlines, Promus Hotel Company (Doubletree Hotel, Homewood Suites, Embassy Suites, and Hampton Inn brands), and Executive Vice President for JetBlue Airways.
Start and finish whenever you want. You set the pace of the class.
Designed for coaches, consultants, and business leaders.
A proven system that includes videos, supporting file downloads, and quizzes.
Pass the final culture quiz to obtain a certificate.
Our complete culture management system available in an online course.
You will learn why organizational culture is important for creating a high-performance organization.
Learn each of the elements of the Built on Values® Culture System.
Prepartion to present the Built on Values® Culture System, with its benefits and ROI, to leaders.
In this module you will learn how to facilitate the creation of a custom Values Blueprint® comprised of core values, definitions, and behaviors that support the values.
In this module you will learn how to establish a systematic process for hiring ‘A’ Players based on 3 proven best practices: behavioral interviewing, peer interviewing, and interviewing for values.
In this module, you will learn how to facilitate the design of a recognition and reward program that will reinforce the organization’s values. Learn how to facilitate the implementation of a values-based performance management process that holds people accountable for living the values daily.
In this module, you will learn how to facilitate the development of a comprehensive values-based brand strategy that supports the best customer and employee experience.
In this module, you will learn how to ensure an organization sustains its values-based culture with a discipline of continuous improvement.
“I am completely blown away by the intentionality behind the Built on Values® Culture Coach Certification development. The online program offered a deep dive into the winning methodology of the BOV Culture System, complete with engaging videos featuring Ann Rhoades. Throughout the course, you feel as if Ann is right by your side, guiding you through every detail of effectively implementing the BOV Culture in any workplace. The modules are well organized and provide a plethora of toolkits, presentations, and resources to ensure a seamless implementation.
The fantastic thing about this program is that it is a relevant and value-added benefit for ANY level across the organization. The BOV Culture Coach Certification is NOT an HR or Senior Leadership Certification. It is an “I want a winning culture” certification. One of the best decisions I made this year! Kudos to Ann and her team @Peopleink. #iambovcertified”
Vice Chancellor and Chief Human Capital Officer
Built on values book
Based on Ann Rhoades’ years of experience with JetBlue, Southwest, and other companies known for their trailblazing corporate cultures, the book – Built on Values reveals exactly how leaders can create winning environments that allow their employees and their companies to thrive.
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