menu

Business leadership

Getting Back to the Heart of Business

These new core values guide my company’s team. They drive our mission to make IT simple and keep us focused on our vision to ensure that everyone we interact with is better off than they were before and that they love (or, at least, don’t hate) technology.

Read More »
Ann Rhoades

Manage People at the Speed of Change

How did JetBlue Airways, win the J.D. Power award for highest customer satisfaction for 13 years? How did they build the right culture to revolutionize an industry? Jet Blue’s former EVP of People, Ann Rhoades, shows you how. Empower Employees, Lead by Example, and Bury Your Competition.

Read More »
Customer Loyalty

Wow customer service examples around town – AT&T

Few customer service experiences stand out as memorable. One that does is from an AT&T mobile store in Texas. Lots of companies provide good customer service. But creating a Wow customer experience generally requires more than just a “hello, how I can help you today”.

Read More »
Best Companies

Values-Based Recruiting at Community Coffee Company

I recently had the opportunity to look back at the progress made by one of our clients, Community Coffee Company. They began their culture transformation in 2012 with the help of People Ink. At that time, Community Coffee Company reviewed their core Values and developed a Values Blueprint® by defining the Values and Behaviors for all employees going forward.

Read More »
Corporate Culture

Why Workplace Culture Matters

Does anyone think their business culture is a competitive advantage? If not, why not? Workplace Culture Affects Company Performance We typically hear about organizational culture

Read More »

Most Popular:

The Built on Values System

  • Our 5 step model.
  • The role of leadership.
  • Using values in hiring, rewards, branding.

 

Enter your email for your free report.