Where to start? We recommend evaluating your “Current (As-Is) State” which includes a review of culture indicators and interview feedback. Once completed we can help identify gaps to your desired “Future State”.
Let’s Do This!
We help leaders establish and communicate their commitment to create a high performing culture.
What we do.
Conduct culture planning and strategy meetings with leaders.
Define leaders’ roles during the Built on Values® process.
Establish an agreement to a work plan and governance structure that is aligned with strategic goals.
Lead an assessment of the Current and Future states.
Create a communication plan for engaging organizational support.
Develop your culture change objectives and metrics.
Leadership commitment is the single most important success factor in establishing and sustaining a high performance culture. Leaders must position the organization for change, exemplify company values, and demonstrate their support and commitment.
Build Leadership Commitment
All employees and leaders should be held accountable for the Values and Behaviors just as they are for performance results. We call that “getting the right results the right way.”
We will help you design a values-based performance management process that holds people accountable for living your Values and Behaviors every day. We provide the following support:
Assess the current performance management process.
Design a multi-rater feedback process for the Values and Behaviors.
Conduct leadership assessment for Values and Behaviors.
Incorporate Values and Behaviors into continuous coaching tools/processes for the organization.
In addition to hiring “A” players you must continually exceed the expectations of your people and re-recruit them every day to achieve true employee engagement. With expertise in all aspects of rewards and benefits design (including both traditional and non-traditional benefits) we will help you design a values-based total rewards program to reinforce your Values Blueprint®.
Create Accountability and Rewards
We provide the following Employee Rewards expertise:
Conduct employee listening sessions for Total Rewards.
Assess current Total Rewards programs.
Design values-based Total Rewards programs.
Herb Kelleher, founding CEO of Southwest Airlines said,
“We are on the outside what we are on the inside.”
In other words, your customers’ experience with your company depends on the experience of your employees.
Our consultants will help you develop a comprehensive branding strategy that centers on Values for the customer brand promise and for talent acquisition and development.
Your people are your brand and must deliver on your brand promise every day, with every customer contact. Maintaining a workplace culture that inspires trust both internally and outwardly to customers wins customer loyalty and increases bottom-line results.
High performing organizations show consistently high scores for both customer/patient experience and employee engagement.
Build Your Customer Brand
Ready for a consultation?
We’re here to answer your questions on culture.
People Ink can support your continuous improvement work in a number of areas.
Develop a “Organizational Culture Dashboard” that includes culture and performance metrics.
Adopt a Values Committee charter that includes annual assessment of culture metrics.
Meet quarterly with leaders to review culture metrics.
Create an annual work plan for the Values Committee.
Establish a governance structure linking accountability of the Values Committee to the senior leadership team and board.
Creating a high-performance organizational culture will have an immediate performance impact. While the system for creating a Built on Values® culture is simple, it is not easy. Doing the right things well, every time, requires discipline and integration of your values into the DNA of your organization.
Continuous Discipline (improvement)
What we do.
We help you establish a systematic process for hiring “A” Players.
Establish a Values-based hiring process.
Establish a fast-track plan to hire for “high impact positions.”
Validate competencies needed for various positions.
Create interview guides with behavioral questions for competencies and values.
Train interviewers to conduct fair and consistent interviews across the organization.
Design a values-based new employee onboarding program.
PeoplePix® Master Certification is also available.
One of the most important things you can do to create and sustain a values-based high-performance culture is to recruit and hire ”A” players that mirror your values. Companies implementing PeoplePix® experience significant improvements in customer satisfaction scores, employee retention, and overall performance.
Hire A Players
Our hiring process, PeoplePix® is based on proven best practices:
1) Behavioral Interviewing.
2) Peer Interviewing.
3) Interviewing for Values.
The Values Blueprint is created through a collaborative effort of key stakeholders during a 1 and 1/2 day work session facilitated by People Ink.
These sessions are highly interactive, support the value of teamwork, and result in the following deliverables:
A set of 5-7 core values and value definitions.
The expected behaviors for each value that demonstrate the commitment.
A plan to integrate values with your vision, mission, and strategies.
A schedule to engage all stakeholders in finalizing a set of values and behaviors.
An ongoing communications plan.
Establishment of a Values Committee and Work Stream Teams, as appropriate.
The Values Blueprint is the foundation for establishing your high-performance Culture. Many organizations we work with have values and value statements, but rarely do we see values that are clearly defined and include a set of behavioral expectations that demonstrate the values commitment.
Create A Values Blueprint
It’s game changing!
Welcome to the People Ink System for building organizational culture.
We’re delighted to share this simple yet effective process with you. Give us a call to hear ways we can help.
The People Ink
Built on Values Culture System
For Companies, Schools, Healthcare Workplaces,
Government and Non-Profits, and Teams of all sizes.