Psychology At Work-Happy Employees Give Better Customer Service — 4 Comments

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  4. I love how you draw the connection to employee satisfaction to the quality of customer service. The happiness equation seems like a no-brainer but there are lots of dissatisfied people in customer service roles who would probably be happy to do more than mediocre work. Unfortunately, they also probably feel like cogs in the machine and have no real incentive to do better.

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