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A Customer Service Culture-Congratulations to JetBlue Airways Award — 1 Comment

  1. This year’s survey highlighted that the use of mobile devices to check in for a flight has more than doubled over the last year, and overall satisfaction with the check-in process is highest when passengers check in using a mobile device. To provide customers a simplified and personalized experience, earlier this year JetBlue revealed a refreshed look and feel to its jetblue.com and mobile.jetblue.com sites and introduced a new iPhone application. The digitally-minded airline’s new iPhone mobile application provides real time, on-the-go ease for booking, check- in, flight status, and more.

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