menu

Customer Loyalty

Wow customer service examples around town – AT&T

Few customer service experiences stand out as memorable. One that does is from an AT&T mobile store in Texas. Lots of companies provide good customer service. But creating a Wow customer experience generally requires more than just a “hello, how I can help you today”.

Read More »

Build Customer Loyalty with Transparency

A great deal has been written about customer service. But in our experience,
transparency is the differentiating factor between good and great customer service companies.
Leaders who… make decisions based on what is “right” for the customer, above all other considerations, win customer loyalty in the long term leading to sustainable bottom-line results.

Read More »

Most Popular:

The Built on Values System

  • Our 5 step model.
  • The role of leadership.
  • Using values in hiring, rewards, branding.

 

Enter your email for your free report.