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Business leadership

Getting Back to the Heart of Business

These new core values guide my company’s team. They drive our mission to make IT simple and keep us focused on our vision to ensure that everyone we interact with is better off than they were before and that they love (or, at least, don’t hate) technology.

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Ann Rhoades

Empower Employees at the Speed of Change

How did JetBlue Airways, win the J.D. Power award for highest customer satisfaction for 13 years? How did they build the right culture to revolutionize an industry? Jet Blue’s former EVP of People, Ann Rhoades, shows you how. Empower Employees, Lead by Example, and Bury Your Competition.

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Corporate Culture

Why Workplace Culture Matters

Is your workplace culture a competitive advantage? If not, why not? Workplace Culture Affects Company Performance We typically hear about organizational culture in Human Resources circles or in the news when big headlines hit. But

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business culture people working
Corporate Culture

Is a Values-Based Culture Worth the Effort?

A high-performing culture doesn’t just happen. It can’t be forced into being through willpower. But a values-based culture can become an inevitability if you create the right environment to foster it. We have found that

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customer focused team cartoon
Corporate Culture

How to Create a Customer-Centered Corporate Culture

By Micah Solomon, a customer service speaker, customer service consultant, author and entrepreneur.   His latest book is  High-Tech, High-Touch Customer Service.  A strong, customer-centered corporate culture is a business advantage that will serve you for

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Corporate Culture

Yahoo – Telecommuting Culture Gone Wrong?

What’s really wrong at Yahoo?   By Ann Rhoades Recently Yahoo announced that it was canceling employee work from home arrangements for all employees. The resulting criticism has been varied but certainly loudest from employees.

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The Built on Values System

  • Our 5 step model.
  • The role of leadership.
  • Using values in hiring, rewards, branding.

 

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