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These new core values guide my company’s team. They drive our mission to make IT simple and keep us focused on our vision to ensure that everyone we interact with is better off than they were before and that they love (or, at least, don’t hate) technology.
The short answer is, we need to make the business case and have a conversation about the value of culture. Not only is managing culture the right thing to do for retaining and attracting employees, it is good for business.
A great example of a leader who understands why a strong people culture is so important and how to go about building it. Dr. Williams shares the beginning of their journey at UNT Health Science Center in this video.
How did JetBlue Airways, win the J.D. Power award for highest customer satisfaction for 13 years? How did they build the right culture to revolutionize an industry? Jet Blue’s former EVP of People, Ann Rhoades, shows you how. Empower Employees, Lead by Example, and Bury Your Competition.
One of People Ink’s Six Principles to Creating Culture is: You are on the Outside What You are on the Inside…No Debate! In other words, your customers’ experience will only be as good as your employees’ experience.
Is your workplace culture a competitive advantage? If not, why not? Workplace Culture Affects Company Performance We typically hear about organizational culture in Human Resources circles or in the news when big headlines hit. But
A high-performing culture doesn’t just happen. It can’t be forced into being through willpower. But a values-based culture can become an inevitability if you create the right environment to foster it. We have found that
By Micah Solomon, a customer service speaker, customer service consultant, author and entrepreneur. His latest book is High-Tech, High-Touch Customer Service. A strong, customer-centered corporate culture is a business advantage that will serve you for
What’s really wrong at Yahoo? By Ann Rhoades Recently Yahoo announced that it was canceling employee work from home arrangements for all employees. The resulting criticism has been varied but certainly loudest from employees.
By Kyle Lagunas, guest writer. The Society for Human Resource Management (SHRM)/Globoforce Winter 2012 employee recognition survey reported that 90% of the 770 HR leaders surveyed identified culture management as an important or very important challenge for
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