By Micah Solomon, a customer service speaker, customer service consultant, author and entrepreneur. His latest book is High-Tech, High-Touch Customer Service. A strong, consciously developed
Companies who are living their values and exemplifying the concept of a high performing people-centric culture deserve recognition. They serve as an example to model,
By Kyle Lagunas, guest writer. The Society for Human Resource Management (SHRM)/Globoforce Winter 2012 employee recognition survey reported that 90% of the 770 HR leaders surveyed identified
We’ve talked in prior articles about the importance of consistently living company values through clearly defined behaviors and why this is important. Today’s article is
By Alexa Thompson. (Alexa writes for an online psychology resource providing prospective students and professionals with useful information about the study of psychology.) Employees give
Instilling values requires more than writing on the wall. by Ann Rhoades Just by looking at the behavior of leaders, you can tell what the
Congratulations jet Blue on another customer service award. Below is a June 13th letter from David Barger of JetBlue Airways informing crew members of the
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