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Involve Your Team How to make things better at work? A very broad question that often begins with finding out what’s wrong first. Often workplace culture journeys begin by conducting a culture assessment which gets
A high-performing culture doesn’t just happen. It can’t be forced into being through willpower. But a values-based culture can become an inevitability if you create the right environment to foster it. We have found that
By Micah Solomon, a customer service speaker, customer service consultant, author and entrepreneur. His latest book is High-Tech, High-Touch Customer Service. A strong, customer-centered corporate culture is a business advantage that will serve you for
What’s really wrong at Yahoo? By Ann Rhoades Recently Yahoo announced that it was canceling employee work from home arrangements for all employees. The resulting criticism has been varied but certainly loudest from employees.
Companies who are living their values and exemplifying the concept of a high performing people-centric culture deserve recognition. They serve as an example to model, learn from, and even envy. Today’s company focus in on
By Kyle Lagunas, guest writer. The Society for Human Resource Management (SHRM)/Globoforce Winter 2012 employee recognition survey reported that 90% of the 770 HR leaders surveyed identified culture management as an important or very important challenge for
We’ve talked in prior articles about the importance of consistently living company values through clearly defined behaviors and why this is important. Today’s article is HOW TO select people who fit the values you have
By Alexa Thompson. (Alexa writes for an online psychology resource providing prospective students and professionals with useful information about the study of psychology.) Employees give what they receive. Businesses understand what good customer service is
Instilling values requires more than writing on the wall. by Ann Rhoades Just by looking at the behavior of leaders, you can tell what the values of a company really are. And all too often,
Congratulations jet Blue on another customer service award. Below is a June 13th letter from David Barger of JetBlue Airways informing crew members of the eighth consecutive J.D. Powers award for highest customer satisfaction. JetBlue
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